“Words are inadequate to express my family’s appreciation to Heritage Hall for the excellent care given to our cousin during her extended stay there. Their kind and caring attention to every detail necessary for her health care comforted us greatly. She was content and at peace there.”
Dr. B.E. Polly, Jr and family
“……..very pleased with the staff and workers.”
Roy Harris
“My mother is a resident and has received the absolute best of care. The staff is very kind and considerate and the facility itself is clean and pleasant.”
Cheryl Jackson
“My mother left one Rehab center and came to Heritage Hall-Big Stone Gap and received great nursing and physical therapy. I wish I had come here first because my mother would have gotten better care and returned home sooner.”
Judy Lundy
“Very pleased with friendliness of the staff and workers. They treat my dad like family. They are very easy to talk to about his care.”
Teresa Evans
“We are fortunate to have rehabilitation services available in our community. Our patients can receive the care they need while remaining in their community, and receive the continuity of care of their personal physicians. The staff at Heritage Hall-Big Stone Gap are caring professionals, and I am privileged for them to care for my patients.”
Dr. Lawrence J. Fleenor, Medical Director
“I appreciate everything that has been done for my mama and myself here at Heritage Hall-Big Stone Gap. This has been a wonderful experience. Mom has traveled a very hard and devastating road since her stroke in 2008 and everyone here has been part of making a difference for the good in her life. I really don’t know who does the interviews and hiring here but I want you to know, in my experience, you sure have collected a group of very hard working employees that are full of compassion, understanding and good will. Thanks for all you have done!!!!”
Mary Pennington
“A place where the needs of loved ones are cared for. A place that cares for life.”
John Toney
“I do want to thank you for the care the staff of Heritage Hall provided to my mother for 2 1/2 years… Heritage Hall is quite a wonderful place. You folks try your very best to make it just like home for the residents and their families. You all certainly made me welcome when I came to Blacksburg to visit.”
Rick
“They always had a special way of showing our mother they cared…. We cannot express our gratitude and thanks enough to everyone at that facility…. It was truly a good experience and we will never forget each and everyone of you all. Also…a special thanks to the physical and occupational therapist. They were super great to help get mom back up on her feet.”
Children of Mavis Joy Powers: Audrey Boyd and Vincent Powers.
“Heritage Hall has undergone changes that are an enhancement to the facility. The home is cheerful, well maintained, pretty grounds are well kept and filled with wonderful workers. I so much appreciate the fact that you are located right here in our area and we do not have to go out of town to find help for our loved ones. It is so easy to be able to visit and I say thank you.”
Pat Rattiff
“Each and every time I have needed services, the therapist / nursing staff have provided top quality care to me. They always show genuine concern about the residents and their overall well being.”
Resident Ann Gish
“I would change nothing about the experience and time spent at this facility.”
Resident - Margaret Thompson - 3.31.09
“Overall it’s a good place to eat, sleep, and gain one’s strength.”
Resident - Jeff Beverly - 3.26.09